What to Do in the First Hour After Water Damage in Your Ann Arbor Home

Why the first hour matters

Water spreads fast. Within minutes it wicks into drywall, carpet pad, and subfloors. Within 24–48 hours, mold can begin to grow. What you do in the first hour has a big effect on how much has to be torn out later — and on how smoothly your insurance claim goes.

Step 1: Stop the water and stay safe

Your first priority is safety, then stopping the source.

• Shut off the main water valve (usually in the basement near the meter).
• If water is near outlets, appliances, or the panel, turn off power at the breaker — only if you can reach it without standing in water.
• Avoid sagging ceilings; they can collapse without warning.

Step 2: Document everything

Before you move or throw anything away, take photos and video of every affected room, the source of the leak, and damaged belongings. Clear documentation is the single best thing you can do for your claim.

Step 3: Remove what you safely can

Move electronics, rugs, papers, and furniture to a dry area. Put aluminum foil or wood blocks under furniture legs that must stay put. Mop or towel standing water if it's clean water and shallow.

Step 4: Call a certified restoration company

Household fans won't dry wall cavities or subfloors. A professional crew uses moisture meters, thermal imaging, extraction equipment, and commercial dehumidifiers to dry the structure — not just the surface. Voda answers 24/7 at (248) 692-4391 and can work directly with your insurance carrier.